Our Returns Policy
At WeDoSofas, part of Rose Bay Furniture Ltd, we want every customer to be satisfied with their purchase. This policy explains how returns and refunds work, including return transportation costs and packaging requirements.
1. Change-of-Mind Returns – 14 Days
For most online purchases, you have 14 calendar days from the day after receiving your order to notify us that you wish to cancel. You then have a further 14 days to return the goods.
Please contact our customer service team before arranging a return so we can provide the correct returns address and instructions.
2. Return Delivery Costs
Customers are responsible for arranging and paying all return transportation costs for change-of-mind returns.
As sofas and furniture are often large and bulky, specialist transport may be required. We recommend obtaining a quotation from a suitable furniture courier before arranging your return.
WeDoSofas does not provide free return collections for change-of-mind returns. If we agree to arrange a collection, any applicable charge will be explained and agreed in advance.
These conditions do not affect statutory rights relating to faulty, damaged or incorrectly supplied goods.
3. Original Packaging Requirements
We ask customers to return furniture in its original packaging wherever possible. Please retain the original boxes, protective wrapping and packaging materials until you are satisfied with your purchase.
If the original packaging is unavailable, suitable alternative packaging must be used to protect the goods during transport. Missing original packaging does not automatically invalidate statutory cancellation rights.
4. Condition of Returned Goods
Customers may inspect furniture as they reasonably would in a showroom. Please take reasonable care of the goods and include all supplied cushions, legs, fittings and accessories when returning them.
Where handling beyond what is necessary to inspect the goods has reduced their value, a lawful deduction may be made from the refund.
5. Damaged, Faulty or Incorrect Items
If your furniture arrives damaged, is faulty or is not as described, please contact our customer service team as soon as possible. Photographs may help us investigate the problem.
We will provide an appropriate remedy in accordance with your statutory rights. Customers will not be required to pay reasonable return transportation costs where WeDoSofas is legally responsible for accepting the return of faulty or incorrectly supplied goods.
6. How to Arrange a Return
- Contact WeDoSofas with your order number.
- Explain your reason for returning the furniture.
- Obtain the correct return address and instructions.
- For change-of-mind returns, arrange and pay for suitable return transport.
- Securely package the furniture, preferably in its original packaging.
- Keep your collection receipt and tracking information.
7. Refund Processing
Following a valid cancellation, refunds will be processed without undue delay and within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.
Refunds will normally be made to the original payment method. Any standard outbound delivery charge paid with the order will also be refunded where required by law.
8. Frequently Asked Questions
Do I have to pay to return my sofa?
Yes, for change-of-mind returns customers must arrange and pay return transportation costs. Faulty goods are handled in accordance with statutory consumer rights.
Do I need the original packaging?
We strongly request original packaging wherever possible. Suitable alternative packaging may be used, and missing packaging alone does not remove statutory cancellation rights.
Can I return a sofa if it does not fit my room?
You can normally exercise your 14-day cancellation rights for an online purchase. Return transport costs are your responsibility where the goods are not faulty or misdescribed.
Can I return an assembled sofa?
Assembly does not automatically remove cancellation rights. A lawful deduction may apply if unnecessary handling has reduced the furniture’s value.
What if my sofa arrives damaged?
Please contact us with your order details and a description of the problem so we can arrange an appropriate solution.
How long does a refund take?
Refunds following a valid cancellation are normally processed no later than 14 days after we receive the goods back or evidence of their return.
9. Contact Us About a Return
WeDoSofas
Part of Rose Bay Furniture Ltd
Tamworth, Staffordshire, United Kingdom
Please contact our customer service team for return enquiries and the correct returns address.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.